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Customer storiesHotel
HotelCustomer story

A boutique hotel website better than properties three times its size

A boutique hotel in Pokhara built a professional website, set up QR menus, and unified guest billing in a single weekend — without a developer.

RS

Riya S.

Boutique Hotel Owner · The Pokhara House

A boutique hotel website better than properties three times its size

1 hr

Website setup time

70%

Faster guest checkout

1 wknd

Full migration time

5

Staff roles configured

“Our website looks better than hotels three times our size. We built it ourselves in an afternoon and had guests booking directly the same evening.”

— Riya S., Boutique Hotel Owner

01 — The challenge

The challenge

The Pokhara House had no website worth sharing — an outdated page a freelancer had built three years earlier that wasn't mobile-friendly and didn't reflect the property at all. Direct bookings were essentially zero.

Guest billing was also a pain point. Room charges, restaurant bills, and extras were tracked on paper and manually consolidated at checkout — a process that frequently had errors and frustrated guests on their way out.

02 — Why Klynto

Why Klynto

Riya needed everything in one place — a website, billing, menus, and team management — without the cost of multiple tools or a developer. Klynto's web builder and hotel modules covered everything.

The migration happened over a single weekend. Website live on Saturday. Billing configured on Sunday. Staff trained and taking their first Klynto-powered checkouts by Monday morning.

03 — The results

The results

Direct bookings started coming in within 48 hours of the website going live. Guest checkout time dropped by 70% — one invoice generated automatically from all charges rather than manually assembled.

Staff now have role-appropriate access — front desk sees billing and rooms, restaurant staff sees menus and orders, management sees everything. No more accidental access to things people shouldn't see.

Klynto features used

Web Builder

Hotel website live in 1 hour

Billing

Consolidated guest checkout billing

Menus & Spaces

In-room and restaurant QR menus

Teams

Role-based access for all staff

About the business

Business
The Pokhara House
Industry
Hotel
Location
Pokhara, Nepal
Team size
18 staff
On Klynto since
February 2024
Plan
Pro

Key results

1 hr

Website setup time

70%

Faster guest checkout

1 wknd

Full migration time

5

Staff roles configured

Features used

Web BuilderBillingMenus & SpacesTeams

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